Asking the Right Questions Leads to Important Answers
Q – What are the most common challenges you help leaders overcome?
A – Our clients come to us with problems like these: The senior leadership team is not aligned and committed to execute the right actions for business growth. Ownership and ccountability for business success is negatively impacted by siloes and turf protection. Business processes cost too much and do not serve customers or employees well. Leadership behaviors are not serving employees, customers or the business well. Leadership capacity is not adequate to execute growth strategy. Decisions take too long and aren’t consistently best for the business. Business strategies do not get executed. Competition and the marketplace have changed and we still operate as we did 15 – 20 years ago. We are breaking promises to customers because our processes are broken. We need to get our acquired companies assimilated quickly.
Q – How do you ensure that the results we achieve when we work with you continue after the Route 2 guys are gone?
A – If there is a magic to making our work together part of your permanent culture, it’s the combination of the visual representation of strategy and accountability, combined with the application of your team’s learned leadership and management skills to ensure execution and full installation of the changes. We can provide focus, drive, and continuity of leadership for the defined changes until the team is ready to sustain the changes in the normal course of business.
Q – How do you measure the success of your work?
A – At the beginning of your project, we’ll work with you to clearly define both the desired results and the measures that will be used to track our success over the course of the project. During the course of your project, we’ll have specific check-point discussions to review our mutual progress and also a longer-term post evaluation proves to quantify the tangible business results. We believe you will get a positive return on your investment both tangible and intangible, and we manage and measure to that goal.
Q – Why should we work with you rather than one of your competitors?
A – Ultimately, you should work with people you like and trust to help you solve your business challenges and grow your business. When the partnership is a good one, you’ll get real, measurable results; you’ll learn a lot; and you’ll have a good time in the process. So, you should work with us if the chemistry is right … and we’ll both know once we’ve had a chance to talk.
Q – Do you work with clients locally, nationally, internationally?
A – The short answer is we work with clients wherever we are needed. Our clients are generally Northwest-headquartered but many have geographically-dispersed operations which we serve as needed. Our business is not bound by location. We maintain a strong, nationwide affiliate network of people we know and trust who can work with you locally when you need consistent in-person support. The accountability for project leadership and ultimately results always remains with us here in the Northwest.
Q – How do we start doing business with you?
A – Our clients are commonly referred to us by people who know and trust us. When a leader is referred to us, we will initiate a telephone conversation to get to know each other and together will decide whether it would serve us both well to meet in person. When we meet, we’ll ask a lot of questions and begin to define the mutual value in our working together to achieve the results you need to achieve. Over the course of several face-to-face discussions, together we’ll define the project and create a visual representation of the project goals, specific activities to achieve the goals, timelines, pricing, etc. When we have clearly articulated our engagement, we both will sign a one-page LOE committing to the project.
Q – What do you charge for your services?
A – Our pricing is based on the value we provide the client. We charge by the project and do not have an hourly or daily rate.