Your Mom probably taught you that forks go on the left and to always say please and thank you. Those lessons may be more important than you think in business. Here’s how.
In business, there will always be times when you need to say “sorry.” From owning up to your mistakes, to taking positive action moving forward, here’s some Professional Outsider insight on apologies.
I was the original ID-10-T problem that early call center tech reps referenced. In technological malfunction, I may well be the problem. At this point
My Grandmother owned Bakers Grocery. It was a small corner neighborhood grocery store. Grandma had lived through tough times herself so was exceedingly tolerant of
It is common for recognition and appreciation to be missing or limited in the workplace. This isn’t necessarily intentional but rather a reality in the
Guilty as charged. This morning in the gym, I knew my workout required multiple sets of 15 reps. Today, I felt like stopping at ten
Seventy five years ago, my Dad was seriously wounded in the attack on Pearl Harbor. Another sailor, Tommy Thompson saved his life that day. He
A hundred years ago Mark Twain said, “We picked up one excellent word – a word worth traveling to New Orleans to get… It is
There’s much confusion about accountability. Lack thereof is a top issue on the list of challenges and frustrations of the execs who reach out to
Replace one question that doesn’t work with two that do. There is a question that leaders ask when something goes wrong. This question carries a